LESSON POLICIES
By purchasing voice lessons/gift vouchers, you accept the following policies:
MINIMUM AGE AND SPOKEN LANGUAGE:
All classes are intended for students over 18. Lessons are held in English or Italian.
LESSONS WITH FLEXIBLE SCHEDULE:
How to book
Book one or more lessons by yourself on this website (red button here below). Make sure to write your contact details correctly. After payment, you’ll get a confirmation email with the link to your customer panel, where you can manage your appointments. The contact details must refer to the REAL participant. If you’re buying a gift, please purchase a Gift Voucher instead.
Cancellations/Reschedulings
You can cancel or reschedule your class by your customer panel, no later than 24 hours before the booked time. In case of shorter notice, the lesson is fully charged, and cannot be made up/refunded. You can find the link of your customer panel in the confirmation email.
Fair Usage
The self-booking tool is intended to facilitate lesson planning for everyone, allowing utter flexibility. However, in case of unfair use (ie abnormal amount of reebokings with a continuous and repeated pattern) this option will be withdrawn, and any further appointment will have to be personally agreed with the teacher.
Delays and No Shows
In case you arrive late, I do my best to accomodate you, but I can not guarantee that you receive a full lesson. More than 30 minutes of delay without any notification is considered no show, and is fully charged. The missed time cannot be made up in further lessons.
Packages
All the classes must be booked within the expiration date. Packages cannot be refunded after purchase, however, you can transfer them to another student, by prior arrangement with the teacher. Even in this latter case, the first expiration date remains valid, and no refund can be issued for unattended lessons after expiry.
Expiry periods:
5-lesson packages => 3 months
10-lesson packages => 3 or 6 months depending on price
30- lesson packages => 12 months
Vocal Maintenance package => 3 months.
LESSONS WITH FIXED SCHEDULE:
You purchase 10 lessons of 50 minutes with a predefined schedule. Rescheduling, cancellation or makeup lessons are not possible. Missed hours are fully charged, no refund is provided for unattended classes.
Delays and No Shows
In case you arrive late, I do my best to accomodate you, but I can not guarantee that you receive a full lesson. More than 30 minutes of delay without any notification is considered no show, and is fully charged. The missed time cannot be made up in further lessons.
GIFT VOUCHERS
Gift Vouchers are available only in “Flexible schedule modality”, and expire after 1 year from the purchase. After receiving the voucher, it’s up to the recipient to redeem it. Should the voucher not be redeemed within the expiry date, it will be no longer valid, and no refund will be issued for unused credit.
To redeem the gift card, just use the online booking system in this website, and apply the code at the checkout.